Refund policy
Refund Policy
We are committed to ensuring your satisfaction with every purchase. If you encounter any issues with your order, you may be eligible for a refund under the following conditions:
Eligibility for Refunds:
- Incorrect Item: You received an item in the wrong size, color, or variant.
- Lost Packages: Your package was lost during shipping and confirmed by the carrier.
- Defective or Non-Working Item: The item received is faulty, damaged, or does not function as intended.
Refund Timeline:
- Refund requests must be submitted within 14 days of receiving your order.
- For lost packages, requests must be submitted within 14 days after the package has been confirmed lost by the shipping carrier.
How to Request a Refund:
- Contact our support team with your order number and a detailed description of the issue.
- Provide supporting evidence (e.g., photos or videos) where applicable.
- Once your request is reviewed and approved, your refund will be processed to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.